LONDON IN THE SKY 2019 - CONDITIONS OF SALE
Tickets for London in the Sky are subject to the following Terms and Conditions, together with all other statements or directives shown on the ticket. Customers should note that tickets for London in the Sky are sold by EVENTS IN THE SKY LIMITED trading as EVENTS IN THE SKY, a company incorporated in England registered number 7049823 and having its registered office at Floor 3 39 Sloane Street, London, England, SW1X 9LP. Tickets for London in the Sky are subject to availability based on demand. EVENTS IN THE SKY LIMITED reserves the right to cancel the London in the Sky event subject to a minimum of 80% sale in tickets.
The Purchase Offer
An order for tickets is not complete until accepted by EVENTS IN THE SKY LIMITED. EVENTS IN THE SKY LIMITED try to ensure all prices are accurate but errors may occur. If an error in the ticket price is discovered, EVENTS IN THE SKY LIMITED will inform the customer as soon as possible and will either cancel the order and issue a full refund or give the options of confirming the order at the correct price.
Ticket prices are subject to change as a result of promotional activity. The original purchased price of the ticket will always stand and EVENTS IN THE SKY LIMITED will not offer a refund in cases where the ticket price has decreased.
EVENTS IN THE SKY LIMITED reserves the right to refuse and fully refund any order at any point with notice given to the customer advising of the change. EVENTS IN THE SKY LIMITED is not responsible for any losses or damages arising from the order cancellation. EVENTS IN THE SKY LIMITED reserves the right to vary the Terms and Conditions of Purchase at any time prior to the acceptance of an order.
Payment shall be made in Pounds Sterling. Payment will be debited from the account through a reputable merchant and secure gateway before the dispatch of an e-ticket. EVENTS IN THE SKY LIMITED will take all reasonable care to keep order and payment details secure.
Confirmation of ticket details will be sent by email unless we inform you otherwise. From time to time, we reserve the right to (i) restrict the sale of tickets to a maximum number per person and (ii) reject the excess of any order for tickets which exceeds such a maximum number. Lost, destroyed or stolen tickets cannot be replaced. Customers are advised to check their tickets upon receipt.
It is the responsibility of the Customer to plan their journey allowing sufficient time for unexpected occurrences, weather conditions, traffic congestion on-route and approaching the venue, to arrive at the venue in time for the safety briefing. It is not EVENTS IN THE SKY LIMITED responsibility to advise / inform the Ticket Holder of any road works, incident or occurrence that may delay the Ticket Holder's arrival at the venue. Although every effort is made to run to schedule, the advertised timings may be delayed without notice. Under no circumstances whatsoever will EVENTS IN THE SKY LIMITED refund or compensate for late or non-arrivals, howsoever caused.
Content and Menus
EVENTS IN THE SKY LIMITED reserves the right to alter or change the programme and menus.
EVENTS IN THE SKY LIMITED will inform guests of allergens on the menus. It is the responsibility of the guests to ensure they are satisfied that their allergy requirements have been met and EVENTS IN THE SKY LTD accept no responsibility for any allergic reactions caused by food served throughout this event.
Management reserves the right to refuse admission or to eject customers in reasonable circumstances (for example taking health and safety, environmental and security concerns into account), and may on occasion have to conduct security searches to ensure the safety of customers. Customers should note that they may be refused entry or ejected from the venue on account of being (or appearing to be) declining to be searched, abusive, threatening, drunken or other anti-social behaviour, carrying offensive weapons or illegal substances. No refunds will be offered to customers who are refused entry or ejected in such circumstances. No cans, bottles, alcohol or food to be taken into the venue. All individuals must be 1.40 meters in height to participate in London in the Sky. No refunds on purchases will be offered for failing to meet the minimum height restriction.
The ticket holder will be responsible for any loss, damage or injury incurred as a result of contracts entered into with EVENTS IN THE SKY LIMITED, advice sought or obtained from EVENTS IN THE SKY LIMITED or any loss or damage to Property whilst at the venue unless caused by the negligence of EVENTS IN THE SKY LIMITED. Where any loss or damage to personal property, brought to the venue is caused by the negligence of EVENTS IN THE SKY LIMITED, that party’s liability shall be limited to the reasonable cost of either repairing or replacing such property, subject to fair wear and tear.
Once booked, tickets are non-transferable and non-refundable. Tickets are only refundable if we (i) cancel; or (ii) reschedule the event due to circumstances within our control. Customers may transfer tickets to another person. The new ticket holders should get in touch with us immediately so we can update the contact details on the booking. It is the Customer's responsibility to ensure any dietaries and menu choices are updated on the booking.
Gift Vouchers are non-refundable. All Gift Vouchers purchased can be redeemed against a named flight type and date on which there is availability. Where the value of the chosen flight is less than the value of the voucher, no refund will be offered. In all other instances, the standard refund policy listed above applies.
Customer safety is paramount and events may be cancelled or flights cut short (and continued on the ground), due to inclement weather. Should EVENTS IN THE SKY LIMITED cancel the experience due to inclement weather or if we are unable to start the lift, guests will be offered a full refund or the opportunity to rebook during the event. Following the cancellation we will reach out to all affected guests via email to outline the options and either refund or rebook your tickets.
London in the Sky is an outdoor dining experience and as such we are open to the elements. There is a roof over the table which means we can operate in full in the rain and we do not cancel or move flights in these circumstances.
There are however some weather conditions which impact on the safe operation of London in the Sky. In the event of adverse weather conditions and high wind speeds, EVENTS IN THE SKY LIMITED reserves the right to lower the Sky Table from 100 feet to a safe operating height or back down to the ground in the interests of its guest’s safety.The full meal service will be continued in such safe location. EVENTS IN THE SKY LTD will attempt to take its guests back up to a safe operating height when winds speeds have reduced to within regulation.
Unless notified by email and/or text, customers should come to the event at the scheduled arrival time as the site supervisor can only make a final decision whether to lift or not 15 minutes before the scheduled lift time.
Should EVENTS IN THE SKY LTD cancel the experience due to inclement weather or if we are unable to start the lift, guests will be offered a full refund or the opportunity to rebook during the event. Following the cancellation we will reach out to all affected guests via email to outline the options and either refund or rebook your tickets.
EVENTS IN THE SKY LTD will not refund tickets for an event if (i) the meal is able to go ahead; and (ii) the table is in the sky for 15 minutes or more at a safe operating height.
EVENTS IN THE SKY LIMITED reserves the rights to cancel, postpone or abandon the Event/s because of circumstances beyond their reasonable control or unforeseen circumstances, including but not limited to act of war, earthquake, flood, embargo, riot, sabotage, governmental act or accident and without any refund whatsoever.
In any case of a cancellation or postponement by EVENTS IN THE SKY LTD due to COVID-19, or any other pandemic, Customers will have the full value of their ticket transferred on to a gift voucher that can be redeemed against a future date. No refunds will be given in these circumstances.
These Terms and conditions shall be construed in accordance with English Law and you hereby submit to the non-exclusive jurisdiction of the English Courts.
Intellectual Property and Downloads
The intellectual property rights (including but not limited to trade marks, copyright and database rights) in the material, information and computer files on the Site (the “Materials”) are owned by, or are licensed to, the Company. Nothing in these terms and conditions transfers to you any rights of ownership of such intellectual property rights or constitutes a license to use such intellectual property rights other than to the extent expressly set out in these terms and conditions. Any unauthorised downloading, use, copying, modification or distribution of the Materials may be in breach of statutory or common law rights which could be the subject of legal action. The Site may contain/display: (i) trademarks that are not owned by the Company; and (ii) devices/logos/characters which are protected by copyrights which are not owned by the Company (together “Third Party Marks”). The Company does not make any claim of ownership in relation to any Third-Party Marks. Use of a Third-Party Mark in the Site and the Materials does not constitute endorsement by/of the relevant owner of such Third-Party Mark. All rights not expressly granted are reserved by the Company.
Site Accuracy and Liability
The Company reserves the right, at any time and without further notice, to change the Site, the Materials and the terms and conditions which apply to the use of the Site. The company does not warrant that the operation of and the access to, the site and the materials shall be error free or that any such errors shall be corrected. The site and the materials are provided on an “As is” Basis and the company excludes to the fullest extent permitted by applicable law:- All implied warranties, implied representations, and implied terms and conditions statutory or otherwise including but not limited to warranties of satisfactory quality, merchantability, fitness for a particular purpose, freedom from computer viruses and non- infringement of third parties rights relating to the site, the materials and other content included in or accessible from the site (including third party sites); AND All liability (Other than liability for death or personal injury) resulting from access and/or use of the site, the materials or any third party sites. No reliance should be made on any of the statements made within the site (Other than these terms and Conditions and the company’s dataprotection policy) or the materials or the downloads or any third-party sites and the company excludes to the fullest extent permitted by law all liability (other than liability for the death or personal injury) resulting from any such reliance.
The Company will use reasonable endeavours to ensure that the Site, the Materials and the
Downloads do not contain or promulgate any viruses or other malicious code. The company excluded to the fullest extent permitted by applicable law all liability (other than liability for death or personal injury) in connection with any damage or loss caused by computer viruses or other malicious code originating, or contracted, from the site, the materials, the downloads, or any third-party sites.
Personal data shall be processed in accordance with the Data Protection Policy.
EVENTS IN THE SKY reserves the right to use any photography, videography or audio obtained by its agents throughout the event for use by EVENTS IN THE SKY or its partners, for editorial, trade, advertising, and any other purpose and in any manner and medium. Assets may be altered or composited without restriction and without customer's inspection or approval.
You hereby indemnify the EVENTS IN THE SKY LIMITED against all costs, expenses (including but not limited to reasonable legal costs and disbursements), losses and damages arising from or incurred by reason of any claims, demands, actions that arise as a result of your breach of these terms and conditions. This indemnity shall not apply to the extent any such claim or demand or action arises as a result of the EVENTS IN THE SKY LIMITED breach of these terms and conditions.
These terms and conditions shall be governed by and construed in accordance with the laws of England. Any disputes relating to your access to and use of the Site shall be determined by the English courts. You are responsible for compliance with any applicable laws of the country from which you are accessing the Site.
If any court of competent jurisdiction finds any provision of these terms to be void or unenforceable for any reason, such provision shall be ineffective to the extent of the courts finding without affecting the validity and enforce-ability of any remaining provisions.